Từ vựng TOEIC chủ đề OFFICE PROCEDURES

Listening Comprehension
Part 1 Photo

Look at the picture and listen to the sentences. Choose the sentence that best describes the picture.

Part 2 Question—Response

Listen to the question and the three responses. Choose the response that best answers the question.

Listen to the question and the three responses. Choose the response that best answers the question.

Part 3 Conversation

Listen to the dialogue. Then read each question and choose the best response.

What will the woman tell the man about?

What problem has the man had?

How does the woman suggest he reinforce their discussion?

Part 4 Talk

Listen to the talk. Then read each question and choose the best answer.

Who is the speaker?

What will they do today?

What will they do after the speaker finishes?

Reading

Choose the word that best completes the sentence.

Ms. Handa was unable to express her _____ for all that her colleagues had done for her.

The programmer is _____ the message so that it’s not accessible to everyone.

It looks like this disk was _____ to intense heat, because it’s warped and packed.

The _____ of answering each telephone call on the third ring requires a dedicated receptionist.

Human Resources tries to _____ employees’ understanding by offering workshops twice a year.

Senior employees are often asked to _____ office procedures.

Part 6 Text Completion

Notice—Casual Fridays

A number of staff members have expressed an interest in Casual Friday. I realize that this custom _____ (16) in many offices nowadays. I appreciate the fact that many of you have discussed this matter with me _____ (17), and pointed out that our strict dress code is outdated. Because so many people have expressed an interest in dressing casually once a week, we will have Casual Friday in this office starting next week. While we want to be relaxed, we do not want _____ (18) our co-workers to styles of dress that may make them feel uncomfortable. So, while the dress code will be relaxed, it does not mean that you can wear anything you want. Shoes and shirts are required, and beach and gym attire are unacceptable.

Amanda Jones, Director

Text Completion

Text Completion

Part 7 Reading Comprehension

When you bring in a new employee, it is important to make sure that he or she understands the usual office procedures as well as the codes of behaviour. These things should be outlined clearly in the employee handbook. New employees should understand that they are expected to do more than just glimpse at the handbook and then hide it in a drawer. A thorough reading of it will help them understand many things they need to know about the workplace culture. Employees also appreciate verbal reinforcement. Supervisors should let them know When they have completed a job well, or if they are heading the rules too far. More experienced co-workers can be asked to support new employees while they are getting used to their new positions and explain procedures to them, but ultimately it is the supervisor’s responsibility to make sure that the normal office practices are carried out. When everyone understands what is expected, then the office procedures run more smoothly. In fact, it is not a bad idea to review the codes and procedures with the entire staff from time to time. This can be done on a regular basis at staff meetings, or it can be part of a training session.

What should new employees do with the handbook?

What should the supervisor do when an employee breaks a rule?

How can experienced co-workers help new employees?

The words bring in in line 1, are closest in meaning to

The word codes in line 3, is closest in meaning to