Từ vựng TOEIC chủ đề Quality Control

Listening Comprehension
Part1 Photo

Part 2 Question—Response

Listen to the question and the three responses. Choose the response that best answers the question.

Listen to the question and the three responses. Choose the response that best answers the question.

Part 3 Conversation

Listen to the dialogue. Then read each question and choose the best answer.

What does the company do with garments that have defects?

How many of the garments and up with defects?

What type of garment does the company manufacture?

Part 4 Talk

Listen to the talk. Then read each question and choose the best answer.

Who is this talk directed at?

When is a product inspected?

What can a customer do with a defective product?

Reading
Part 5 Incomplete Sentences

Choose the word that best completes the sentence.

10. _____ equipment on a new car is not only costly, but also dangerous.

Rebecca is known as _____ #321 among her quality control co-workers.

An employee who _____ his job as important performs better than one who wants only a pay check.

Agnes was _____ by the odour of the waterproofing.

Standardized products are _____ in appearance.

Sarah wants to return her dress to the store because it _____ too easily.

Part 6 Text Completion

Thank you for buying a Flexco product. Flexco is a top name in women’s clothing, and the Flexco brand carries a reputation for excellence. Customer satisfaction is our top priority, and all Flexco garments carry the Flexco guarantee. All our products must _____ (16) to high standards. They _____ (17) by trained professionals before they leave the factory. If your purchase is defective in any way, you may take it _____ (18) to the store for a complete refund.

Text Completion

Text Completion

Part 7 Reading Comprehension

October 10, 20—

Customer Service Department

Flexco Women’s Clothing

234502 Anthony Place

Woodston, NY 12229

Dear Customer Service,

I am writing to express my extreme dissatisfaction with a recent purchase of a Flexco garment. Last week I went to our local department store to buy a gift for my wife. I chose a very handsome Flexco raincoat and gave it to my wife on her birthday last Saturday. She was pleased with the gift and wore it yesterday because we had a big rainstorm. We were both surprised to find out that the raincoat is not water repellent at all. My wife returned from her walk very, very wet. In addition, the fabric of the coat became wrinkled in the rain. I bought the Flexco raincoat for my wife because Flexco is one of her favorite brands. She already owns several Flexco dresses, skirts, and blouses. We never expected to be disappointed by a Flexco product.

I took the raincoat back to the store this morning. The manager there said that he did not see any defects in the coat, but he offered me a different coat in exchange. Since I understand that Flexco guarantees a complete refund on all its products, I did not accept the manager’s otter. I hope that Flexco will stand by its guarantee. I am returning the raincoat with this letter, together with the receipt from the department store, and hope to receive a complete refund before the end of the month. Thank you for your attention to this matter.

Sincerely,

Thomas Jamison

Why did Mr. Jamison write this letter?

What Flexco product did Mr. Jamison buy?

What happened when Mr. Jamison returned to the store?

The word wrinkled in line 5 of the first paragraph is closest in meaning to

The word brands in line 6 of the first paragraph is closest in meaning to